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It’s one thing to get players to become members at a club; but, maintaining member participation is something Pickleball Charlotte have actively strived for. In 2019, Owner Allan Haseley had the idea to open a club and formed partnerships that led to its establishment. Haseley believes that, “keeping the customer retention high comes from treating everyone like family.” The club works hard to ensure that people want to be there. There are multiple customer appreciation events, charity events, and social events held annually to establish connections among the players and staff. Finding the balance between social play and competitive play “to ensure we have options for everyone is key to creating a facility with inclusivity,” says Haseley.